Windows 2000

Please follow the steps below to verify that your modem is installed correctly on Windows 2000. 

1. Press the Start button on the Windows task bar and select Settings à Control Panel.  The following screen will appear:

2. Double click on Administration Tools.  The following screen will appear:

3. Next, double click on Computer Management.  The following screen will appear:

4. Next, double click on Device Manager.  The following screen will appear:

5. Double click on Modems.  The following screen will appear:

Please note: In the example above there is only one modem listed.  A Rockwell 56000 External Modem PnP #2.  Your computer may have more than one modem.  If you have more than one modem installed on your computer they will all be listed.   Also: If there is no modem option showing, you have not installed or configured the modem correctly.  Please contact your hardware manufacturer for assistance.

6. Double click on the name of the modem you want to test.  The following screen will appear:

7. Click on the Diagnostics tab.  The following screen will appear:

8. To test the modem and verify that it is installed correctly, you need to press the Query Modem button.  You should see something similar to the following:

9. There are now several lines of information in the box above the Query Modem button.  As long as you see the lines of information the modem is installed correctly.  If you do not get any information, please reinstall the modem or contact the hardware manufacturer for assistance. NROTC does not provide hardware technical support.  We only provide technical support for our TSR software related problems.